Data Protection and Backup
This document describes the backup and data protection strategy for Digital Retail Engine.
Overview
Digital Retail Engine runs on SAP HANA Cloud with fully managed, automatic backups. As a subscriber, no backup configuration or infrastructure management is required on your side. All data protection is handled by the service provider.
Recovery Objectives
| Metric | Target | Description |
|---|---|---|
| RPO (Recovery Point Objective) | < 1 hour | Maximum acceptable data loss measured in time |
| RTO (Recovery Time Objective) | < 1 hour | Maximum acceptable downtime for recovery |
Backup Schedule
| Type | Frequency | Retention |
|---|---|---|
| Data backup | Daily | 14 days |
| Log backup | Continuous (every 15 minutes) | 14 days |
Backups are fully automated and require no action from subscribers.
Tenant Data Isolation
Each subscriber's data is stored in an isolated database schema (HDI container). This ensures:
- Complete data separation between tenants
- Independent recoverability — the service provider can restore individual tenant data without affecting other subscribers
- Compliance with data protection requirements through logical isolation
Recovery Procedures
In the event of data loss or corruption, the service provider performs recovery operations on your behalf. Contact the DRE support team to initiate a recovery request.
Recovery options include:
| Option | Description | Scope |
|---|---|---|
| Point-in-time recovery | Restore data to a specific timestamp within the last 14 days | Entire tenant |
| Full restore | Restore from the most recent data backup | Entire tenant |
Recovery operations are performed by the DRE service provider. Please contact your designated support channel to request a recovery.
Your Responsibilities
While backups and recovery are managed by the service provider, we recommend:
- Document critical configuration — Keep records of your promotion rules, condition setups, and integration settings for reference
- Report issues promptly — The sooner data loss is detected, the more recovery options are available within the retention window
- Test after recovery — Verify your data and integrations after a recovery operation is completed
Related Resources
- Monitoring — Service health and observability